Thank you for shopping at The Pink Planet.

If you are not satisfied, for whatever reason, with your purchase, The Pink Planet will refund 100% of the amount paid for the product (excluding shipping costs that are not refunded) or exchange your product for another, if so. you wish, within the first 20 days from the receipt of your purchase.

The product to be returned or exchanged must meet the following conditions:

  • It must be unused and in the same condition that you received it
  • It must be in the original packaging. Packaging other than the original will not be accepted.
  • To complete the return we require a proof of purchase that you must send us together with the returned product.
  • If the product was marked, when purchased, as a gift to you, you will receive a gift credit for the value of your return, which you can use within one year from the date of return.
  • The shipping costs for the return are at your expense.

When is the return made?:

  • Once we receive the item and verify that it meets the aforementioned conditions, we will make the refund and notify you by e-mail.
  • If after 15 days from the notification you have not received your refund, contact us so that we can resolve the situation, if it is in our power, and if not, we will guide you so that you can solve it.

Items that are not refundable:

  • Gift cards will not be refunded.
  • Personalized items will not be refunded or exchanged.